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If you have a question or need help, our team is ready to assist.

Below, you’ll find answers to some of our most common support questions. If you need more help, simply share your details, and we’ll get back to you shortly.

    Quick answers

    Find answers to our most common support questions.

    As a regular AHI Carrier customer, you could earn reward points when you purchase eligible products, giving you the opportunity to unlock a huge range of exciting rewards. 

    To participate, you must be a business owner or authorised to earn points on behalf of a business. You’ll also need to spend a minimum of $10,000 annually on valid AHI Carrier products. Complete and submit the online join form for approval.

    Once approved, you will be set up with a member account and can start earning points on eligible purchases, as well as receive plenty of other member-only benefits.

    Visit rewards-shop.co.nz where you’ll find thousands of rewards to choose from. You can also redeem via the AHI Advantage app.

    If you can’t see what you’re looking for, give us a call and let us know what you have in mind – we’ll do our best to make your Dream Reward a reality.

    Simply log into your AHI Advantage dashboard or the programme app. Alternatively, you can log in to rewards-shop.co.nz, or keep an eye on your inbox for regular email updates.

    As long as you meet the AHI Carrier trading terms and AHI Advantage programme terms and conditions, your points will be issued approximately two months after the month of purchase. For example, if you make an eligible purchase in March and pay your account as per the supplier’s terms in April, points will be issued in May.

    Rewards can take up to 15 working days for delivery. If you’ve ordered multiple rewards, they may come from different suppliers, so you might receive them at different times.

    If you haven’t received your rewards within 10 – 15 working days, please contact us.

    Click the login button on the top right corner of the website or open your My Rewards app – enter your email address, then click on the “Forgot Password” link and follow the instructions to reset your password.

    If you need further assistance, contact our support team at info@ahi-advantage.co.nz

    Freephone: 0800 003 859

    Email: info@ahi-advantage.co.nz

    Postal Address
    PO Box 370
    Waikato Mail Centre
    Hamilton 3240
    New Zealand

    Physical Address
    SouthBloc, Level 1 | South Lobby
    140 Anglesea Street
    Hamilton 3204
    New Zealand